Ethics and Values at InsituTweet
At Insitu, we are guided by the following values, which describe our company as we want it to be. By “living” these values as we plan our work, make decisions, interact with others and take action on behalf of the company, we believe we can positively impact our colleagues, suppliers, customers, shareholders and the broader community.
Act with integrity
At Insitu, our reputation is of the utmost importance to us. We strive for strong and lasting relationships both inside and outside the organization. These can only be maintained when we abide by applicable laws and regulations, take responsibility for our actions and demonstrate the highest standards of ethical conduct in everything we do.
Make a difference for our customers
Our customers trust us with critical missions. This fact inspires us to take on the toughest challenges, drive for results, and work side by side with our customers on products and services that meet or exceed their expectations. When faced with conflicting alternatives, we prefer the ones that maximize customer satisfaction. We are passionate about what we do and proud of what we can accomplish as a team to ensure our customers’ success.
Value every team member
It takes a highly talented, diversified team to do what we do at Insitu. We understand that every member of our organization is here because they have a perspective, a skill and a set of experiences that can add value to our business. As such, we strive for an environment based on inclusion, teamwork, mutual respect and positive interactions.
Promote agility and creativity
Maintaining our reputation as a pioneer and industry leader requires that we continuously strive for innovative, cutting-edge solutions. As we grow and formalize our processes, we must oppose “bureaucracy for bureaucracy’s sake,” eliminate barriers to cooperation and resource-sharing across the organization, and critically evaluate anything that limits our agility or creativity.
To meet our collective and individual obligations to our customers and other stakeholders, we recognize that we are an interdependent team. If we encounter a problem, we own it until resolved or successfully handed off, regardless of our role in the company. Our continued success requires us to hold ourselves and each other accountable for our decisions, actions and commitments.
Support our community
Our employees live and work across the country and around the world. Everywhere we go, we strive to leave local businesses, community residents and the land around us better as a result of our presence. We also recognize our responsibility to our employees and their families. Insitu’s environment is one that encourages its members to seek a balance between work and life outside the office.
Exercise financial responsibility
We are in partnership with our stakeholders to seek a fair return on our products and services and to exercise fiscal responsibility with our resources. In so doing, we will add to Insitu’s financial strength and ability to compete in our chosen markets.
Build on our history as we embrace the future
Our future success depends on our willingness to learn from past experiences and relentlessly pursue opportunities for improvement. We will continue to thrive by embracing and capitalizing on change, which is an essential part of transforming Insitu for the future.